FREQUENTLY ASKED QUESTIONS

GENERAL

Are all Heritage Fire Destinations 21+?
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Yes, all Heritage Fire destinations are 21 and older. A valid ID is required for admission. If event security cannot verify your age, you will not be admitted into the event. Anyone under the age of 21 will be refused entry and tickets will not be refunded.

WHAT IF I HAVE SPECIAL DIETARY NEEDS?
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Heritage Fire showcases a diverse array of culinary options, offering multiple opportunities to savor a wide range of flavors. It's important to note that we cannot guarantee the accommodation of specific dietary requirements, including preferences and allergies. For assistance, please reach out to us at info@teama21.com no later than three (3) weeks prior to the event.

DOES HERITAGE FIRE BENEFIT ANY NONPROFIT ORGANIZATIONS?
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Yes! We take pride in supporting nonprofit organizations.

CAN I BRING MY CHILD?
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All Heritage Fire events are 21 and older. No children or infants (even in strollers or carriers) are allowed to attend any festival event.

WHAT SHOULD I WEAR?
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There is no enforced dress code; however, we recommend checking the local weather and dressing appropriately as our events are outdoors. Heritage Fire is a rain-or-shine event.

SAFETY MEASURES

WHAT ITEMS ARE PROHIBITED in HERITAGE FIRE?
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The following items are PROHIBITED:
- Outside food or beverage (including alcohol) of any kind
- Illegal and illicit substances of any kind; drugs or drug paraphernalia
- Noise making devices: air horns, drums, whistles
- Drones or any other remote flying device
- Pets (except service animals)
- Unauthorized/unlicensed vendors are not allowed.

No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.

WHAT SHOULD I DO IF I'VE HAD TOO MUCH TO DRINK?
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Please be responsible. There are several transportation and ride-share options if your ability to drive is impaired, including UBER, LYFT, and Safe Ride America (404) 888‐0887. Safe Ride America is a nonprofit organization and will provide transportation for free if necessary.

TICKET DETAILS

WHEN WILL I RECEIVE MY TICKET?
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Tickets to Heritage Fire events will be sent to the email address you provided during checkout from our ticketing partner, Ticketsauce. You can bring a printed or electronic version of your ticket.

CAN I REFUND OF EXCHANGE MY TICKET?
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All tickets are non-­refundable and cannot be exchanged. Ticket sales are final.

WHO CAN I CONTACT REGARDING TICKET ISSUES?
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For ticket questions, contact support@event-help.com.

PARTICIPATION

HOW CAN I FIND OUT MORE ABOUT BECOMING A PARTICIPATING CHEF/RESTAURANT?
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Please reach out to our contact form.

HOW CAN I FIND OUT ABOUT BECOMING A SPONSOR?
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For all sponsorship opportunities, please reach out to anthony@teama21.com.